Complaints and Resolution Policy
We handle complaints fairly, respectfully and in line with applicable Australian consumer and privacy expectations.
How to Lodge a Complaint
Email question@boneoiclearer.world or contact +61490372122 with your name, contact details and a short summary of the concern.
Response Timeline
- Acknowledgement within 5 business days
- Initial review outcome within 15 business days
- Complex matters may require additional time
Escalation Path
If a matter remains unresolved, we provide guidance on relevant external complaint avenues, including privacy regulator channels where appropriate.